Privacy Policy

Effective Date: 16.08.2025
Website: https://tonicrooms.com/
Company Name: Tonic Rooms

At Tonic Rooms, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

We may collect and process the following personal data:

• Contact details: name, email address, phone number, postal address.
• Booking information: details relating to treatments, sessions, or services you book.
• Payment details: processed securely via our payment provider (we do not store full card details).
• Technical data: IP address, browser type, device information, and cookies when you browse our website.
• Marketing preferences: your choices on whether to receive updates, offers, or newsletters.
   

We use your personal data for:

• Providing and managing bookings and services.
• Responding to enquiries.
• Processing payments securely.
• Sending service updates, promotions, or newsletters (only if you opt-in).
• Improving our website and customer experience.
• Meeting legal and regulatory obligations.
   

We rely on the following lawful bases under UK GDPR:

• Contract – to provide services you request.
• Consent – where you have agreed to receive marketing communications.
• Legitimate Interests – to improve our website and customer experience.
• Legal Obligation – to comply with applicable laws and regulations.
   

Our website uses cookies and similar technologies to enhance user experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Please see our Cookie Policy

We only share your data with trusted third parties where necessary, including:

• Payment processors.
• Website hosting and IT providers.
• Email marketing platforms (if you opt-in).
• Professional advisers (e.g. accountants, legal).
  We do not sell or rent your personal information to third parties.
   

If your data is transferred outside the UK (for example, where third-party providers host data abroad), we ensure that appropriate safeguards (such as UK GDPR standard contractual clauses) are in place.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Under UK data protection law, you have rights including:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Erasure of your personal data (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing, including direct marketing.
• Withdrawal of consent (where processing is based on consent).
  

To exercise these rights, please contact us using the details below.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using
Email: enquiries@tonicrooms.com
Address: Tonic Rooms, Jacob's Gutter Lane, Totton, Southampton SO40 9FX

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.